Refund & Returns Policy
Last updated: 01/09/2026
Because our products are consumable teas and fragrant goods, we are unable to accept change-of-mind returns once sealed items leave us, for hygiene and safety.
Damaged or incorrect items
If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery at support@lunaetea.com with a photo. We will arrange a replacement or refund at no cost to you.
Refunds
Approved refunds are issued to your original payment method within 7 business days. For Cash on Delivery orders, we will confirm your refund method with you.
Cancellations
Orders may be cancelled before they are packed or shipped. Contact us as soon as possible.
Subscriptions
You may pause or cancel your Quarterly Tea Subscription anytime before the next billing cycle.
Contact
support@lunaetea.com